122 organizations lost a total of $1.2 trillion in process failure and waste caused by poor quality Information. Learn how your organization can avoid the same fate.

Business Excellence is not a myth! It is a state of World-Class Performance that can be achieved by applying Quality Management Principles to: Manufacturing, Service Delivery, and Information Quality.

In the Information Age, organizations cannot operate effectively without Quality Information. Manufacturers don't count products in the warehouse to know inventory levels -- they look at the Inventory Information. Banks don't count currency to tell you your balance -- they provide you Account "Information." Errors in Information cause Processes to fail.

World Class Business Performance requires designing Quality into Information Processes to capture and deliver accurate, timely and unbiased Information to Knowledge Workers who perform the Enterprise's Value Work. This concept may sound mythical, but The TIQM Quality System proves otherwise.

English's first book, Improving Data Warehouse and Business Information Quality, was called "The Information Quality Bible for the Information Age, " by Masaaki Imai, the creator of the Kaizen® Quality System. It was translated into Japanese by the first Information Services organization to win the Deming Prize for Quality.

English takes his initial writing of the core concepts of proven Quality Management Principles and shows you how to apply those Principles to Information in specific core Processes (Value Circles):

  • Customer Care
  • Product Development
  • Supply Chain Management
  • Financial and Risk Management
  • Internet and e-Business
  • Document and Knowledge Management
  • Information Management and Information Systems Engineering

He guides you, step-by-step, through the TIQM Processes, along with templates that you can use to drive your organization's IQ initiatives. He helps you measure IQ and identify and eliminate the Root Cause of poor quality Information.

Best Practices are included throughout the book. You learn how to establish a culture for effective and sustainable IQ Management as a Business Management Tool involving everyone in the Enterprise.